Beat visa Privacy Policy — Our Commitment to Protecting Your Information

1 Introduction

Beat Visa is a trusted online gaming platform in Bangladesh. We believe that protecting your personal information is a fundamental right. This Privacy Policy ("Policy") explains how Beat Visa collects, stores, uses, and safeguards your information.

By using our website, creating an account, or using any of our services, you agree to this Privacy Policy. Beat Visa is committed to handling your information responsibly at all times.

• This policy applies to https://beatvisa.com and all its subdomains.
• This policy applies equally to the Beat Visa mobile application.
• Clicking on third-party links will take you to sites governed by their own privacy policies.

2 Data Collection

Beat Visa collects your information in two ways — directly from you and automatically through your browsing activity. Details are outlined below.

Directly collected data

• Full name, date of birth, and gender.
• Email address and mobile number.
• Current and permanent address.
• National ID or passport number (for KYC verification).
• Payment method details (bKash/Nagad number, bank account information).
• Messages and complaint details submitted to customer support.

Automatically collected data

• IP address and Device ID.
• Browser type, operating system, and screen resolution.
• Pages visited, session duration, and click behavior.
• Game history and transaction logs.
• Cookies and local storage data.

3 Use of Information

Beat Visa uses collected data only for specific, legitimate purposes. Your information is never used for any other purpose without your consent.

• Anonymized user behavior analysis to improve service quality.
• Automated review of data to detect fraud and money laundering.
• Regulatory reporting and legal compliance verification.

4 Data sharing

Beat Visa does not sell your personal data to any third parties. However, limited information may be shared with select trusted partners solely for the purpose of delivering our services.

Who We Share Your Information With

• Payment gateway: Necessary information is shared with bKash, Nagad, and Rocket to process transactions.
• KYC Provider: With authorized verification agencies for identity verification.
• Law Enforcement: By court order or legal obligation.
• Regulatory Authority: Reporting to regulators for license compliance.
• Technology partners: Hosting and security service providers, bound by strict confidentiality agreements.

5 Cookie policy

Beat visa uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device.

Cookie type

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional Cookies: Used to remember your preferences and language settings.
• Analytics Cookies: Helps monitor and improve site performance.
• Marketing Cookies: Used to show relevant promotions. You can opt out at any time.

You can manage or delete cookies at any time through your browser settings. However, disabling certain cookies may limit access to some features of the site.

6 Data Retention

Beat Visa retains your information only for as long as necessary. Even after account closure, certain data may be kept for a defined period to meet legal obligations.

• Active account data — retained for as long as the account remains active.
• Transaction records — 5 years (as required by financial regulatory guidelines).
• KYC documents — retained for up to 5 years after account closure.
• Customer support communications — 3 years.
• Marketing communications — until consent is withdrawn.

7 Your Rights

Beat Visa's Privacy Policy gives you full control over your information. You may exercise the rights below at any time.

To exercise any of these rights, contact our support team. We will respond within 30 days of receiving your request.

8 Children's Privacy

Beat Visa strictly does not provide services to anyone under the age of 18. We do not knowingly collect or store any data from minors.

• Age verification is a mandatory step during registration.
• Any account identified as belonging to a minor is closed immediately.
• All associated data is permanently deleted.
• Parents or guardians can contact us regarding any suspicious account activity.

9 Security measures

Beat Visa has implemented industry-leading technical and organizational measures to keep your information secure.

• 256-bit SSL/TLS encryption across all data transfers.
• Two-Factor Authentication (2FA) for account login.
• Regular security audits and Penetration Testing.
• 24/7 automated threat detection and response system.
• Limited staff access and strict internal policies.
• Regular data backups and a disaster recovery plan.

10 Policy Changes

Beat Visa reserves the right to update this privacy policy as needed. We will notify you before any significant changes take effect.

• You will be notified at your registered email address at least 7 days before any changes take effect.
• The date of the last update is always displayed at the top of this page.
• Continued use of the platform after changes take effect will be considered acceptance of the updated policy.

11 Contact

If you have any questions about this privacy policy or wish to make a request regarding your data, please contact us.

• Email: support@beatvisa.com
• Live chat: available 24 hours a day, 7 days a week.
• A dedicated ticket system is available for data protection requests.
• Requests are responded to within a maximum of 30 working days.